Perspectives
Perspectives and published work
Josephine's writing on customers, teams, and community, and coverage of the work she is doing now.
Writing by Josephine
The Customer Experience is About More Than Fiber
Broadband Breakfast · March 6, 2023 · Article
Written while she was Chief Revenue Officer at Great Plains Communications: why customer loyalty has to be earned, and why supporting employees and showing up in the community belong in the same strategy.
Read the article
Local coverage
Find your balance at new pilates studio
The Roaring Eagle · April 2026, issue 30, page 9 · By Kaya Spencer
A local profile of Jo's Pilates and the founder behind it.
Read the issue (PDF)